Charlie Helps FRSA has both breadth and depth of understanding of the multi-faceted challenges of 21st-century public sector governance. He combines a keen analytic mind with a high level of emotional intelligence. He recognises the importance of a dynamic, open and challenging Board culture. He is skilled in his support to Boards that are determined to develop a robust grip on the organisation’s performance – not least because he has the courage to identify shortcomings in an organisations governance architecture.
In a rapidly evolving health and social care system, Charlie is unusually astute and ‘system literate’ – that is, he is versed in the legal context of governance, understands organisational inter-dependence (within the NHS and beyond) and the ways in which the ‘law of unintended consequence’ can confound policy-makers and frustrate the well-intentioned.
Consequently, he can help organisations and those who govern them to make sense of complexity and respond positively to the challenges and threats facing the fabric of national and local health and social care economies.
With a strong foundation in technology, Charlie is well-placed to advise and lead on digital transformation and the use of Robotic Process Automation and Artificial Intelligence to lighten the administrative load on boards and their support staff.